Frequently Asked Questions

Products listed as sealed are sold in sealed condition unless clearly stated otherwise in the product description. Please read each product listing carefully before purchasing.

Most orders ship within 1–3 business days unless otherwise stated. Large orders, live-show orders, preorders, or special drops may take additional processing time.

We package orders with collector protection in mind. Cards, slabs, packs, and sealed products are packed securely to help prevent damage during shipping.

Due to the collectible nature of trading cards and sealed TCG products, all sales may be final unless an item arrives damaged, incorrect, or there is an issue with the order. Please review our Refund Policy before purchasing.

Contact us as soon as possible with your order number, photos of the packaging, and photos of the damaged item. Keep all packaging until the claim is reviewed.

Local pickup is only available if clearly listed at checkout or arranged directly with Rapid Games TCG. Do not visit a business address unless pickup has been confirmed.

Yes. Use the contact form or message us on social media if there is a product, set, slab, or supply item you want us to carry.

First, check tracking info and see if it was delivered. If it says delivered but never received please allow a few more days. Sometimes products are delivered late by DHL or scanned delivered by mistake. Then call or email us regarding the whereabouts of your order!