Shipping Policy
Shipping Policy
Rapid Games TCG ships trading card products, collectibles, and supplies with collector protection in mind.
Most orders ship within 1–3 business days unless otherwise stated on the product page, during checkout, or during a live-show event. Processing times may be longer during high-volume drops, holidays, preorders, or Whatnot-related fulfillment.
Shipping protection
We package cards, slabs, sealed packs, boxes, and supplies securely to help prevent damage during transit. Once a package is handed to the carrier, delivery timing is controlled by the carrier.
Tracking
When your order ships, you will receive tracking information by email or through your checkout account.
Incorrect or incomplete addresses
Customers are responsible for entering the correct shipping address at checkout. Rapid Games TCG is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an address mistake, contact us immediately.
Lost or delayed packages
If tracking shows a delay or missing package, please contact the shipping carrier first. You may also contact Rapid Games TCG and we will help review the situation.
Damaged packages
If your package arrives damaged, contact us as soon as possible with your order number, photos of the packaging, and photos of the damaged item. Keep all packaging until the issue is reviewed.
Refund / Return Policy
Refund and Return Policy
Due to the collectible nature of trading cards, sealed TCG products, live-show items, and card supplies, all sales are final unless an item arrives damaged, incorrect, or there is an issue caused by Rapid Games TCG.
Non-returnable items
The following items are generally not eligible for return:
- Sealed trading card products
- Booster packs and booster boxes
- Opened products
- Singles and slabs
- Live auction purchases
- Break spots, mystery pulls, or random pull items
- Sale or clearance items
- Gift cards
Damaged or incorrect orders
If your order arrives damaged or you receive the wrong item, contact us within 3 business days of delivery. Include your order number, photos of the packaging, photos of the item, and a description of the issue.
Refund eligibility
Refunds, replacements, or store credit may be offered at the discretion of Rapid Games TCG after the issue is reviewed.
Opened sealed product
Sealed products cannot be returned after opening. Pull rates, card condition from the manufacturer, print lines, centering, and pack contents are not guaranteed by Rapid Games TCG.
Chargebacks and disputes
Please contact us first if there is a problem with your order. We want to review and resolve legitimate issues quickly.
Damaged Package Policy
Damaged Package Policy
We take care when packing collector products, but shipping damage can still happen.
If your package arrives damaged:
- Take photos of the outside packaging before opening if possible.
- Take photos of the damaged item.
- Keep all packaging materials.
- Contact Rapid Games TCG within 3 business days of delivery.
- Include your order number and a short description of the issue.
Rapid Games TCG will review the information and determine whether a replacement, refund, store credit, or carrier claim is appropriate.
Damage caused by the shipping carrier may require a carrier claim.
Preorder Policy
Preorder Policy
Preorder products are items purchased before they are available to ship. Release dates, allocations, and delivery timelines may change due to distributor, manufacturer, or shipping delays.
Important preorder terms
- Preorder release dates are estimates and may change.
- Orders containing preorder items may ship when all items are available.
- Allocations may affect available quantity.
- Payment is collected at checkout to reserve preorder inventory.
- Preorders may not be cancelable after purchase unless Rapid Games TCG approves the request.
If a preorder cannot be fulfilled, Rapid Games TCG may offer a refund, replacement, or store credit.
Cancellation Policy
Cancellation Policy
Orders are processed quickly, and cancellation requests are not guaranteed.
If you need to cancel an order, contact us as soon as possible. If the order has already been packed, shipped, fulfilled through a live show, or processed for shipment, it may not be eligible for cancellation.
Rapid Games TCG reserves the right to cancel orders due to inventory errors, pricing errors, payment issues, fraud risk, shipping restrictions, or other fulfillment issues.